THT Direct - Assisted Information Volunteer
THT Direct
Assisted Information Volunteer
Terrence Higgins Trust we know that equity, diversity and inclusion is critical to the work we do.
Terrence Higgins Trust is committed to achieving a great volunteering experience for all our volunteers. We are striving to be an anti-racist, anti-sexist organisation and are committed to having a workforce with people from different backgrounds. It is the responsibility of each one of us to create an environment of inclusion and belonging within our organisation. Our work has to be internal first so it can impact on all that we do for all the communities who use our services.
Introduction to Role:
THT Direct Helpline is a national telephone helpline service. It provides support as well as information and advice about HIV, preventative treatment for HIV, contraception, STI transmission and STI testing. THT Direct Helpline is staffed by teams of trained staff and volunteers who can respond to all enquiries and provide clear, accurate, current and comprehensive signposting, referral, information, support and advice by telephone and email and webchat.
The type of tasks / activities you could be involved with via telephone, email and web-chat:
- To provide emotional support
- To provide accurate information around HIV, sexual health, contraception, testing and transmission and prevention including PEP and PREP and Doxy-PEP
- To provide details of and/or referral to HIV and sexual health services (THT and external services)
- To be a good, dependable source of information
Desirable Skills / Experience Sought:
- To have some knowledge and understanding of HIV and Sexual Health issues.
- To have good clear communication and written skills in English
- Be calm and level-headed when speaking to callers on the phone
- Be sensitive to callers/enquirers needs
- Be able to access information quickly
- To have good computer skills and to be able to use databases for recording
- To be committed to learn more about HIV and sexual health
- To deliver a service in a non-judgemental and non-discriminatory manner.
- The ability to maintain confidentiality
- Commitment to representing THT in a positive and constructive way
- To be punctual and reliable
Benefits:
- Training provided
- Opportunity to develop and update skills and gain new experiences
- Opportunity to help achieve our strategic goals in ending new HIV cases by 2030 and support people living with HIV to live well
- Support and supervision
- References given subject to Terrence Higgins Trust policy
Desired Commitment:
- To complete a minimum of 1 shift per week across any of the following shift patterns for a minimum of 1 year
- Shifts are available Monday to Friday:
Morning: 10:00am – 13:00pm
Afternoon: 13:00 noon – 16:00pm
Geographical Area: 439 Caledonian Road, London N7 9BG
When Required: November 2026 onwards.
Training and Support:
- 2 Mandatory training days (to be confirmed):
- 3 Mandatory call listening sessions
- 10 Shadowed mentoring sessions on phone
Restrictions (e.g. Age, Gender, Sexuality, HIV Status, Access):
- Must be 18 years or over.
- Wheelchair Accessible: Yes
Selection Process: Application Form, References, Interview
Is a Criminal Record Check required? No, where Criminal Disclosures are required, we will review all cases on an individual basis and a criminal record will not necessarily be a bar to volunteering with us.
Core Activities, all volunteers will be expected to:
- Promote and adhere to Terrence Higgins Trust’s Equal Opportunities Policy, Confidentiality Policy and Volunteer Code of Conduct
- Volunteers are expected to do safeguarding training according to THT policies and procedures
- Promote and maintain health and safety regulations, practices and conditions
- Be responsible for the security of buildings and their contents and the charity’s resources
- Complete all necessary paperwork and provide basic monitoring data as required
- Take part in group support sessions and supervision as required for the role
- Attend meetings, conferences and undertake training as appropriate
For further information contact:
Stephan Gampenrieder
Terrence Higgins Trust was set up in 1982 following the death of its namesake, Terry Higgins, the first named person to die of an AIDS-related illness in the UK. As an organisation we are working toward ambitious goals: (1) to end the onward transmission of HIV in the UK by 2030; (2) provide support for people living with HIV; and (3) fight HIV-related stigma.
An ambitious organisation
Since 1982, we’ve acted boldly and passionately to meet the challenges of this ever-changing epidemic .We are working to end HIV transmission in the UK by 2030, support people to live with HIV and fight HIV-related stigma. It’s a critical moment – for the first time our goals are within reach. We are working together with our beneficiaries and partners to make the end of HIV transmission a reality.
A collaborative organisation
As the UK’s leading HIV charity, we are looking to take new, innovative steps to drive forward our ambition but we can achieve none of our goals alone. We do this through a strong team approach internally and working with partners externally. This might be others in the HIV or sexual health space, or organisations with very different expertise, cultural competencies or reach.
A people organisation
Terrence Higgins Trust is its people – our service users are central to our organisation and the services we provide are informed by their lives, voice and experience. Our talented staff create innovative and engaging programmes, many of whom are also living with HIV. We know that equity, diversity and inclusion are critical to the work we do. We are striving to be an anti-racist, anti-sexist, more inclusive organisation and are committed to having a workforce with people from different backgrounds.