THT Direct Helpline Volunteer
THT Direct is Terrence Higgins Trust’s national helpline, offering a safe, confidential and non-judgemental space for people seeking information, advice and emotional support. For more than 30 years, the service has supported thousands of people with questions about living with HIV, HIV prevention, sexually transmitted infections (STIs), testing, contraception and sexual health.
As a Helpline Volunteer, you will join a supportive team of trained staff and volunteers who respond to enquiries by telephone, email and webchat. You will listen with empathy, provide clear, accurate and up-to-date information, and help people access appropriate services through effective signposting and referrals. This is a rewarding opportunity to make a meaningful difference at times when people may feel worried, isolated or unsure where to turn.
Come and join our team and help ensure that everyone who contacts THT Direct feels heard, respected and supported.
This is what one of our service users said:
“I really didn’t think that I would be able to carry on when I found out that I was HIV positive, but each time that I spoke to somebody at THT Direct they were so lovely and patient and helpful that they gave me the strength to carry on!”
Terrence Higgins Trust was set up in 1982 following the death of its namesake, Terry Higgins, the first named person to die of an AIDS-related illness in the UK. As an organisation we are working toward ambitious goals: (1) to end the onward transmission of HIV in the UK by 2030; (2) provide support for people living with HIV; and (3) fight HIV-related stigma.
An ambitious organisation
Since 1982, we’ve acted boldly and passionately to meet the challenges of this ever-changing epidemic .We are working to end HIV transmission in the UK by 2030, support people to live with HIV and fight HIV-related stigma. It’s a critical moment – for the first time our goals are within reach. We are working together with our beneficiaries and partners to make the end of HIV transmission a reality.
A collaborative organisation
As the UK’s leading HIV charity, we are looking to take new, innovative steps to drive forward our ambition but we can achieve none of our goals alone. We do this through a strong team approach internally and working with partners externally. This might be others in the HIV or sexual health space, or organisations with very different expertise, cultural competencies or reach.
A people organisation
Terrence Higgins Trust is its people – our service users are central to our organisation and the services we provide are informed by their lives, voice and experience. Our talented staff create innovative and engaging programmes, many of whom are also living with HIV. We know that equity, diversity and inclusion are critical to the work we do. We are striving to be an anti-racist, anti-sexist, more inclusive organisation and are committed to having a workforce with people from different backgrounds.