THT Direct Helpline Volunteer

THT Direct is Terrence Higgins Trust’s national helpline, offering a safe, confidential and non-judgemental space for people seeking information, advice and emotional support. For more than 30 years, the service has supported thousands of people with questions about living with HIV, HIV prevention, sexually transmitted infections (STIs), testing, contraception and sexual health.

As a Helpline Volunteer, you will join a supportive team of trained staff and volunteers who respond to enquiries by telephone, email and webchat. You will listen with empathy, provide clear, accurate and up-to-date information, and help people access appropriate services through effective signposting and referrals. This is a rewarding opportunity to make a meaningful difference at times when people may feel worried, isolated or unsure where to turn.

Come and join our team and help ensure that everyone who contacts THT Direct feels heard, respected and supported.

This is what one of our service users said:

“I really didn’t think that I would be able to carry on when I found out that I was HIV positive, but each time that I spoke to somebody at THT Direct they were so lovely and patient and helpful that they gave me the strength to carry on!”

Desired minimum commitment: 1 year Desired number of days per week: Half-day Location: London DBS/PVG: Not Required Closing Date:04/01/2027 Reference:1757

Volunteer Receptionist - Brighton

We are looking for some new volunteers to join our reception team in Brighton.

Would you enjoy being in a front of house volunteer role, representing Terrence Higgins Trust with our service users both face-to-face, on the telephone and via email?  Are you organised, friendly and keen to deliver outstanding customer service?  Please read the role description and consider joining our friendly team in Brighton.

Desired minimum commitment: 6 months Desired number of days per week: Flexible Location: Brighton DBS/PVG: Not Required Closing Date:29/11/2026 Reference:1746

Volunteer Welfare Rights Adviser

VOLUNTEER - WELFARE RIGHTS ADVISOR

Introduction to Role

The Type of Tasks / Activities you could be involved with:

• To gather information from clients to assist in determining eligibility for welfare benefits.
• To assist in the completion of forms and applications for benefits
• Advocate on behalf of clients by letter, phone, email and face-to-face to doctors and other health and social care professionals to gain clients supporting evidence for their claim form
• To support clients at levels beyond first claim e.g. ‘Mandatory Reconsideration’ and Appeal.
• Understand the limitations and boundaries of the service and signpost and refer appropriately
• Proactively engage in advancing your understanding of welfare rights
• Maintain client and volunteer computer-based records confidentially
• To be a good, dependable source of information
• General administration support to the Living Well team.

Desirable Skills / Experience Sought:

• An understanding of the benefits system
• An interest or experience in advocacy, advice and justice
• An interest in understanding physical and mental health problems that affect people with HIV
• Ability to work as a team but to be self-motivated in day-to-day work
• Ability to work to time scales
• Be proficient in the use of computers with experience of Word, Outlook and databases
• Methodical with an eye for detail
• Good communication skills, ability to be non-judgemental and maintain confidentiality
• Commitment to representing THT in a positive and constructive way

Benefits:

• Full training provided – internal and external training
• Reimbursement of out-of-pocket expenses where possible
• Support and supervision
• References given subject to THT policy
• Opportunity to develop and update skills and gain new experiences
• Making a real difference to the lives of service users, gaining solid outcomes as well as ‘softer’ outcomes for clients and yourself
• Gaining skills that are likely to support you into employment in a related field fairly quickly

Desired minimum commitment: 1 year Desired number of days per week: 1 day Location: Brighton DBS/PVG: Required Closing Date:31/01/2027 Reference:1752