THT Direct - Assisted Information Volunteer

THT Direct

Assisted Information Volunteer

 Terrence Higgins Trust we know that equity, diversity and inclusion is critical to the work we do.

Terrence Higgins Trust is committed to achieving a great volunteering experience for all our volunteers.  We are striving to be an anti-racist, anti-sexist organisation and are committed to having a workforce with people from different backgrounds. It is the responsibility of each one of us to create an environment of inclusion and belonging within our organisation. Our work has to be internal first so it can impact on all that we do for all the communities who use our services.

Introduction to Role:

THT Direct Helpline is a national telephone helpline service.  It provides support as well as information and advice about HIV, preventative treatment for HIV, contraception, STI transmission and STI testing. THT Direct Helpline is staffed by teams of trained staff and volunteers who can respond to all enquiries and provide clear, accurate, current and comprehensive signposting, referral, information, support and advice by telephone and email and webchat.

The type of tasks / activities you could be involved with via telephone, email and web-chat:

• To provide emotional support
• To provide accurate information around HIV, sexual health, contraception, testing and transmission and prevention including PEP and PREP and Doxy-PEP
• To provide details of and/or referral to HIV and sexual health services (THT and external services)
• To be a good, dependable source of information

Desirable Skills / Experience Sought:

• To have some knowledge and understanding of HIV and Sexual Health issues.
• To have good clear communication and written skills in English
• Be calm and level-headed when speaking to callers on the phone
• Be sensitive to callers/enquirers needs
• Be able to access information quickly
• To have good computer skills and to be able to use databases for recording
• To be committed to learn more about HIV and sexual health
• To deliver a service in a non-judgemental and non-discriminatory manner.
• The ability to maintain confidentiality
• Commitment to representing THT in a positive and constructive way
• To be punctual and reliable

Benefits:

• Training provided
• Opportunity to develop and update skills and gain new experiences
• Opportunity to help achieve our strategic goals in ending new HIV cases by 2030 and support people living with HIV to live well
• Support and supervision
• References given subject to Terrence Higgins Trust policy

Desired Commitment:

• To complete a minimum of 1 shift per week across any of the following shift patterns for a minimum of 1 year
• Shifts are available Monday to Friday:

Morning: 10:00am – 13:00pm

Afternoon: 13:00 noon – 16:00pm

Geographical Area:  439 Caledonian Road, London N7 9BG

When Required: November 2026 onwards.

Training and Support:

• 2 Mandatory training days (to be confirmed):
• 3 Mandatory call listening sessions
• 10 Shadowed mentoring sessions on phone

Restrictions (e.g. Age, Gender, Sexuality, HIV Status, Access):

• Must be 18 years or over.
• Wheelchair Accessible: Yes                        

Selection Process: Application Form, References, Interview

Is a Criminal Record Check required? No, where Criminal Disclosures are required, we will review all cases on an individual basis and a criminal record will not necessarily be a bar to volunteering with us.

Core Activities, all volunteers will be expected to:

• Promote and adhere to Terrence Higgins Trust’s Equal Opportunities Policy, Confidentiality Policy and Volunteer Code of Conduct
• Volunteers are expected to do safeguarding training according to THT policies and procedures
• Promote and maintain health and safety regulations, practices and conditions
• Be responsible for the security of buildings and their contents and the charity’s resources
• Complete all necessary paperwork and provide basic monitoring data as required
• Take part in group support sessions and supervision as required for the role
• Attend meetings, conferences and undertake training as appropriate

 For further information contact:

 Stephan Gampenrieder

[email protected]

Desired minimum commitment: 1 year Desired number of days per week: Half-day Location: London DBS/PVG: Not Required Closing Date:08/11/2026 Reference:1757

Volunteer Counsellor

Terrence Higgins Trust – Volunteer Role Description

ROLE TITLE: Volunteer Counsellor

LOCATION: Brighton (61 Ship Street, BN1 1AE) and online

ACCOUNTABLE TO: Luz Villarrubia, Senior Counsellor

PURPOSE

At Terrence Higgins Trust we know that equity, diversity and inclusion is critical to the work we do.

Terrence Higgins Trust is committed to achieving a great volunteering experience for all our volunteers. We are striving to be an anti-racist, anti-sexist organisation and are committed to having a workforce with people from different backgrounds. It is the responsibility of each one of us to create an environment of inclusion and belonging within our organisation. Our work has to be internal first so it can impact on all that we do for all the communities who use our services.

Introduction to Role

The counselling team is looking for a qualified counsellor to provide short term counselling support to people living with or affected by HIV in Brighton & Hove.

This is a clinically rich role. Our service works with clients presenting with significant complexity, and volunteers are fully integrated into a skilled, reflective team, receiving regular external clinical group supervision and individual supervision free of charge.

We particularly welcome applications from our service users and those who have benefited from our services. Where Criminal Disclosures are required we will review all cases on an individual basis and a criminal record will not necessarily be a bar to volunteering with us.

The type of tasks and activities you could be involved with

• Assessing clients’ suitability for counselling (when applicable)
• Providing short term counselling sessions (up to 12 sessions per person)
• Maintaining clients’ files and ensuring collection of appropriate information from clients
• Attending counselling supervision (individual and group) as agreed
• Working collaboratively with the senior counsellor, volunteer counsellors and other Terrence Higgins Trust staff and volunteers as appropriate

Hours of Work

• A minimum of three clients a week at agreed times
• Face to face sessions are delivered during working hours at Ship Street; video sessions (Zoom or equivalent) run at several times throughout the week, including some evening appointments
• Because we offer clients up to 12 sessions, we ask volunteers to commit to a minimum of 12 months so that clients experience consistency and planned endings
• Times to be scheduled to fit in with counselling room availability if needed

Person Specification

Essential skills and experience:

• Qualified counsellor, or working towards BACP accreditation or an equivalent professional qualification
• A minimum of 120 supervised counselling hours
• Ability to work within the BACP Ethical Framework for the Counselling Professions
• Ability to deliver the service in a non-judgemental and non-discriminatory manner
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality
• Commitment to personal and professional development
• Commitment to representing Terrence Higgins Trust in a positive and constructive way

Desirable skills and experience:

• Experience of working with complex presentations
• A good understanding of issues relating to HIV and the treatment of HIV
• Relevant counselling experience within a related field
• Experience of working in a multi-disciplinary agency
• Experience of maintaining a varied caseload
• Experience of providing counselling online and/or over the phone

Benefits

• Regular external clinical group supervision and individual supervision, free of charge
• Role training provided, including HIV awareness, data protection and safeguarding training
• Support and supervision from an experienced senior counsellor
• References given, subject to Terrence Higgins Trust policy
• Opportunity to develop and update skills and gain new experience with a complex and rewarding client group, within an established not-for-profit organisation

Geographical Area

61 Ship Street, Brighton, BN1 1AE, with online counselling also provided.

Training & Support

Online induction and data protection training, plus HIV awareness and safeguarding webinars, and one-to-one support.

Selection Process

Application, interview, two references and an enhanced DBS check will be required.

Is a Criminal Record Check required?: Yes

Core Activities, all volunteers will be expected to:

• Complete an individual risk assessment as needed
• Promote and adhere to Terrence Higgins Trust’s Equality and Diversity for Inclusion Policy and Volunteer Code of Conduct
• Promote and maintain health and safety regulations, practices and conditions
• Behave in a responsible way regarding the security of buildings and their contents and the charity’s resources
• Complete all necessary paperwork and provide monitoring data as required

For Further Information Contact

Luz Villarrubia

Senior Counsellor

[email protected]

Desired minimum commitment: 1 year Desired number of days per week: Flexible Location: Brighton DBS/PVG: Required Closing Date:17/10/2026 Reference:1747

Volunteer Receptionist - Brighton

We are looking for some new volunteers to join our reception team in Brighton.

Would you enjoy being in a front of house volunteer role, representing Terrence Higgins Trust with our service users both face-to-face, on the telephone and via email?  Are you organised, friendly and keen to deliver outstanding customer service?  Please read the role description and consider joining our friendly team in Brighton.

Desired minimum commitment: 6 months Desired number of days per week: Flexible Location: Brighton DBS/PVG: Not Required Closing Date:29/11/2026 Reference:1746

Volunteer Welfare Rights Adviser

VOLUNTEER - WELFARE RIGHTS ADVISOR

Introduction to Role

The Type of Tasks / Activities you could be involved with:

• To gather information from clients to assist in determining eligibility for welfare benefits.
• To assist in the completion of forms and applications for benefits
• Advocate on behalf of clients by letter, phone, email and face-to-face to doctors and other health and social care professionals to gain clients supporting evidence for their claim form
• To support clients at levels beyond first claim e.g. ‘Mandatory Reconsideration’ and Appeal.
• Understand the limitations and boundaries of the service and signpost and refer appropriately
• Proactively engage in advancing your understanding of welfare rights
• Maintain client and volunteer computer-based records confidentially
• To be a good, dependable source of information
• General administration support to the Living Well team.

Desirable Skills / Experience Sought:

• An understanding of the benefits system
• An interest or experience in advocacy, advice and justice
• An interest in understanding physical and mental health problems that affect people with HIV
• Ability to work as a team but to be self-motivated in day-to-day work
• Ability to work to time scales
• Be proficient in the use of computers with experience of Word, Outlook and databases
• Methodical with an eye for detail
• Good communication skills, ability to be non-judgemental and maintain confidentiality
• Commitment to representing THT in a positive and constructive way

Benefits:

• Full training provided – internal and external training
• Reimbursement of out-of-pocket expenses where possible
• Support and supervision
• References given subject to THT policy
• Opportunity to develop and update skills and gain new experiences
• Making a real difference to the lives of service users, gaining solid outcomes as well as ‘softer’ outcomes for clients and yourself
• Gaining skills that are likely to support you into employment in a related field fairly quickly

Desired minimum commitment: 1 year Desired number of days per week: 1 day Location: Brighton DBS/PVG: Required Closing Date:01/11/2026 Reference:1752